Bornevia is a multi-channel customer support helpdesk that has been created especially for teams working on the same project within a company. The software covers a large number of different types of communication from email and Live Chat to social media platforms such as Twitter and Facebook. The chats and emails that the team receive from customers are converted into support tickets to make keeping track of them very easy.
Getting the Help You Need
One of the functions that makes Bornevia such as useful tool is that it allows teams to collaborate dealing with the open support tickets so that they are dealt with quickly and effectively. This means that the customer support team with be able to work more smoothly and efficiently than ever before and customers will feel like they are valid. Special messages can also be sent to members of the team to keep them up to date with developments.
Time to Get Connected
There are lots of different features of Bornevia that make it useful for companies such as the ability to connect all of the most popular social media pages. However, anyone who is planning to use the very handy Bornevia app feature should note that it is only compatible with the Android platform, at least for now. Users of iOS and Windows will need to search for another type of remote solution, at least for now.